Been unable to install new Teams for months

Question

Been unable to install new Teams for months

Conor Walthall 0

Good afternoon,

For months I have been unable to install the 'new' MS Teams. Everytime I try to run the installer I get told that setup failed and that I should contact the author. I have deleted the whole MS Teams cache.

The setup file looks like the attached file.

Any help?

Thank you in advance.

SquirrelSetup.log

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2 answers

Your answer

Answer 1

Ruwim.B 6,900 Volunteer Moderator

Have you changed the installation folder for Microsoft Store apps?

"Windows cannot install package MSTeams_25198.1109.3837.4725_x64__8wekyb3d8bbwe to volume D: with media ID {20202020-2020-2020-E981-3C1B09430D9B} because the volume is offline."

You can try to change the installation folder to the default location on the C: drive.

https://windowsreport.com/change-download-location-windows-10-store-apps/

Note that the default location of Microsoft Store apps is:

C:\Program Files\WindowsApps\

Conor Walthall 0 Reputation points

2025-08-15T14:20:30.9166667+00:00

Hi, thanks for the response.

I haven't changed the default location, however my D drive broke a few months ago and now is completely inaccessible.

I tried the fix you linked, but I receive 'access denied' when trying to make a change to the Appx permissions.

Anymore help?

Answer 2

Ruwim.B 6,900 Volunteer Moderator

Are you signed in to your PC with an administrator account pr is your computer managed by your school/office administration?

According to the setup log, setup fails because the installation attempts to install the New Teams application on the D: drive, which is not accessible.

I'm afraid, you would need administrator privileges in order to change the installation path.

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