Teams notifications don't go through/doesn't work

I have the same problem, and I have everything turned on for notifications, and then also I don't get notifications in my windows and in my android i do get notification, please tell me what to do?? I'm so frustrated because of this issue for weeks.

Hi @Maha 

Thank you for reaching out and sharing the details of your Microsoft Teams notification issue. I understand how important it is to stay updated with your messages and channel activity, and I appreciate your patience while we work through this. 

Based on your description, it seems that notifications are only coming through for calls, while messages and channel activity are not appearing across your Windows, Android, and iOS devices. Since you've already confirmed that all notification settings are enabled and your account is signed in on multiple devices, here are a few steps we recommend to help resolve the issue: 

Step 1: Check Teams notification settings 

1. Open Microsoft Teams. 
2. Click on Three dot menu (on top-right) > Settings > Notification and activity 
3. Turn off "Mute all notifications (except for calls and meetings) 
4. Scroll down and ensure all categories (Chat, Mentions, Replies, etc.) are set to Show in activity (and banner). 
5. For each channel: 
   • Click the “...” next to the channel name. 
   • Select Channel notifications. 
   • Set to All activity. 

Step 2: Check device notification permissions 

On Windows: 

1. Go to Settings > System > Notifications. 
2. Make sure Microsoft Teams is allowed to send notifications. 

On Android/iOS: 

1. Go to Settings > Apps > Microsoft Teams > Notifications. 
2. Ensure Show notifications is turned on. 

Step 3: Disable “Block notifications when active on other Devices” 

1. Open the Teams mobile app. 
2. Tap your profile picture > Notifications.
3. Scroll to Block notifications. 
4. Turn off When active on desktop. 

Step 4: Clear cache and reinstall teams 

On Android: (Setting could be different according to the manufacturer) 

1. Go to Hold the Teams icon > App info > Storage. 
2. Tap Clear Cache. 

On all devices: 

1. Uninstall Microsoft Teams. 
2. Reinstall the app from the official store. 

Step 5: Check Your Presence Status 

1. In Teams, check your status in the top-right corner. 
2. Make sure it’s not set to Do Not Disturb or Busy, which can suppress notifications. 

If the issue continues after following these steps, please reply with: 

• Screenshots of your notification settings. 
• Confirmation of your current Teams status. 
• Any error messages you may have seen. 

We’re here to support you every step of the way and will ensure this gets resolved promptly. 

Best regards, 

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Good day @Maha 

I hope you are having a great day 

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.  

If you have any further questions, feel free to tag me in your reply so I can assist you directly. 

Looking forward to your update. 

As other users will also search information in this community, kindly mark it as an answer, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.    

I appreciate your kind words.   

Have a nice day and stay healthy   

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Hi @Maha   

Hope things are running smoothly on your end. 

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

We want to make sure everything is working as expected and that your experience remains uninterrupted. 

Thank you for your patience and understanding throughout the troubleshooting process.  

I look forward to hearing from you soon. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

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