PowerPoint run into an error and needs repair, what do I need to do?

Dear @JANE VICTORINO,

Thank you for reaching out to the Microsoft Q&A Community.

I'm sorry to hear that PowerPoint is running into an error and prompting for a repair. That can certainly disrupt your work. Before we proceed, could you please provide a little more information about the error?

• What is the exact error message? Is there an error code or more detailed text?
• Does this happen with all PowerPoint files, or just a specific one?
• Does this error happen right when you open PowerPoint, or when you are performing a specific action (e.g., saving, opening a file, or running a slideshow)?
• What version of Microsoft Office and what license do you have (e.g., Microsoft 365, Office 2021, a perpetual license, etc.)?

In the meantime, the most common solution is to repair your Office installation. Here are the steps to do that on Windows:

1. Close all Office applications (Word, Excel, PowerPoint, etc.).
2. Open the Control Panel. You can do this by searching for "Control Panel" in the Windows search bar.
3. Go to Programs > Programs and Features.
4. In the list of installed programs, find and right-click on your Microsoft Office installation (e.g., "Microsoft 365" or "Microsoft Office Professional Plus 2019").
5. Select "Change".
6. You will be given two options: "Quick Repair" and "Online Repair".
   • Quick Repair: This is a faster option that will fix most issues without an internet connection. It only checks and replaces corrupted files.
   • Online Repair: This is a more thorough repair that will re-download the entire Office suite. It takes longer but is more likely to fix any deep-seated problems.

I recommend starting with Quick Repair first. If that doesn't solve the problem, try the Online Repair.

Please let me know if these steps work for you or if you can provide the additional information, I can better assess the cause of the error and advise you on the next steps to resolve this for you. I look forward to hearing from you soon.

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