what should i do if i cant conect my account

Hi ALICE NAOMI A/P DERAMI Moe,

Welcome to Microsft Q&A.

If you're seeing the message "we can't connect you" after signing into PowerPoint on Android as part of the Microsoft 365 Insider program, here are a few steps you can try to resolve the issue:

Update Android System WebView Go to the Google Play Store and make sure Android System WebView is fully updated. This component is essential for Microsoft apps to function correctly.

Clear PowerPoint App Cache and Data On your Android device, go to Settings > Apps > PowerPoint > Storage, then tap Clear Cache and Clear Data. After that, restart the app and try signing in again.

Check Your Internet Connection Make sure you're connected to a stable Wi-Fi or mobile network. If possible, try switching between Wi-Fi and mobile data to see if that helps.

Reinstall the App Uninstall PowerPoint, restart your device, and reinstall the app from the Play Store.

Try Signing In on Another Device or Browser This can help determine if the issue is specific to your device.

Check for Device Certificates or Network Restrictions If you're using a managed device or corporate network, there may be restrictions or missing security certificates. You might need to contact your IT support team for assistance.

Let me know if this helps.

Best regards,

Thomas

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