How can I reset my Sign-In methods after I lost access to Microsoft Authenticator?

Anonymous
2025-06-06T08:55:43+00:00

I have been trying to reset my sign-in methods after I lost access to my authenticator due to change of mobile device, but when I try to reset that,

I am being asked to approve a request on Microsoft Authenticator.. it's a never ending loop.

Microsoft 365 and Office | Install, redeem, activate | For education | Android

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  1. Anonymous
    2025-06-12T14:33:04+00:00

    Hi, 

    It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated. 

    We appreciate your patience and are here to help. Looking forward to your response.  
        
    Best regards  

    Henry-N - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-06-06T09:06:21+00:00

    Dear Anestis, 

    Thank you for reaching out to the Microsoft Community. 

    I’m very sorry for the inconvenience you’ve experienced, based on the details you shared. There is something I need to confirm with you is  

    Are you having trouble log in to your account because you can’t verify your account through Authenticator app or is it cause by another issue?  

    If this is the case, I would recommend you contact your school account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:   

    Revoke MFA sessions and require re-register in the Microsoft Entra admin center  

     

    For step-by-step details, see the official Microsoft documentation: Manage authentication methods for Microsoft Entra multi-factor authentication - Microsoft Entra ID | Microsoft Learn    

    If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support 

    I appreciate your patience and are here to help. Looking forward to your response. 

    Best regards   

    Henry-N - MSFT | Microsoft Community Support Specialist

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