Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-07T04:47:04+00:00

    That’s not nothing. Interestingly I did a second reinstall of Word for iOS after a delete and now it’s not doing it, I’m going to give it a bit and see if that sticks.

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  2. Anonymous
    2025-05-07T10:13:26+00:00

    I just tried this and it did not work for me. Hopefully, it will for others.

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  3. Anonymous
    2025-05-09T08:42:18+00:00

    We have 13" iPad pro with Magic Keyboard, and this is driving us nuts.

    It may however be Magic Keyboard related. So far, if we take the iPad off the keyboard it doesn't seem to happen. It could therefore be an interaction between the two bits of hardware. Hoping fix arrives quickly.

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  4. Anonymous
    2025-05-09T12:46:22+00:00

    I am having this issue on my iPad Pro M4 13”. It’s awful and I almost erased a 40 pages text by mistake. MS please fix it asap, your app is just unusable NOW.

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  5. Anonymous
    2025-05-10T02:55:20+00:00

    Probably moving to Pages until they resolve this. I lost some work yesterday because of all the bugs in the Word app. Surely MS is concerned so many iPad users are considering leaving their product.

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