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Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed
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Anonymous
Recently Word on Ipad is having some issues:
- It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
- Some keystrokes get missed.
I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.
System Info:
Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.
Microsoft 365 and Office | Word | For home | iOS
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
53 answers
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Anonymous
2025-04-27T21:38:26+00:00 -
Anonymous
2025-05-05T14:23:33+00:00 In the latest Word update (5/6), the missing keystrokes have been resolved on my iPads. The page scrolling has not been resolved. I can live with the page scrolling, but the missing keystrokes had me looking for alternatives.
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Anonymous
2025-05-06T05:19:05+00:00 The scrolling makes the product worse than useless for proofreading. I’m trying to find a way to convert to Pages. I really think it would be helpful to consider other products that don’t break to an unusable state with no word that it’s being worked on or any expectation that it will be fixed.
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Anonymous
2025-05-06T09:41:24+00:00 Yes. Proofreading is the only place where it gets me now. Hopefully, by the end of the week they will fix that, too.
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Anonymous
2025-05-06T10:11:16+00:00 I found a crude workaround. Placing the cursor at the end of a sentence or paragraph before scrolling prevents the rollback. My educated guess is that the Word App loses reference to the cursor location when it is in the middle of a word, space, or sentence (ie: not at a CR/LF). Microsoft: Get this fixed, please.