Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-07-14T18:56:02+00:00

    UPDATE: I spoke with the T3 Microsoft Rep who is handling my case, who assured me that they are still working on it, and sometimes these issues take a long time to get resolved.  I think he mentioned another case which took even longer than this.  At this time there's only one other case he was aware of in their official support system that has reported this issue, but he was aware about this community thread and that many others have reported it here.  If you're having this issue maybe also officially report it to Microsoft Support so that it might speed up the progress the more they see that people are reporting it.  The people who are working on it are the actual app developers, and so it seems to be at the highest levels already.  But indeed, the T3 rep said he was sure that they are still working on it and that they have not forgotten about it or something like that, though as of now they say they are still investigating and don't have any further updates.

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  2. Anonymous
    2025-07-14T18:57:42+00:00

    This didn't work for me when I put the cursor at the end of the sentence, but if I double click on the margins, which then apparently makes the cursor disappear, it does seem to keep the back scrolling issue from happening.

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  3. Anonymous
    2025-07-16T11:44:48+00:00

    I tried this after updating to the most recent version of Word for iOS today (ver. 2.99) and it works for me as long as I put the cursor at the end of a paragraph. I found it important to make sure there aren’t any hanging spaces or tabs after the end of the paragraph which just results in the same problem.

    It should be noted that it does jump back to where the cursor is unless I place the cursor at the end of a paragraph. If it’s just after the period at the end of a sentence in the middle of a paragraph it still jumps back to the cursor the instant I scroll to a different page.

    Not sure about the missing/dropping of keystrokes though as I haven’t tried typing in word today. For reference, this entire comment was typed in my browser without any issues, so it’s clearly a Word issue.

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