Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

53 answers

Sort by: Oldest
  1. Anonymous
    2025-07-10T15:43:17+00:00

    Yeah, I found that too, it’s really ridiculous and it didn’t used to do this. Does anyone have any idea what the hell is going on? It appears to be a bug that doesn’t affect everyone.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-07-10T15:55:56+00:00

    MS has no solutions for this????

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-07-10T18:37:54+00:00

    I have another ipad with an older version of IOS, and this problem with WORD does not appear. Whatever version came out three months ago is the culprit, since I never had this issue before.

    Doesn’t surprise me a bit that Microsoft doesn’t feel compelled to tackle this problem, since the audience for this product must be miniscule compared to the rest of their customer base.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-07-10T19:39:28+00:00

    Not sure if this is a long-term fix, but I reset my iPad pro back to factory settings. I haven't had the Word glitches since (now watch them recur suddenly). It's a pain in the neck to rebuild the various settings, but it seems to have worked. FYI, Apple wasn't any help either, although they were far more responsive than MS.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-07-10T20:51:04+00:00

    I’m running a Beta of iOS iPad 24 and Word works like it’s supposed to work. Prior to this, before updating, I had the same problems as everyone else. Not sure who is at fault - MS or Apple. But previously, it was unusable. Regardless, when the new OS comes out, hopefully it will work for everyone else.

    Was this answer helpful?

    0 comments No comments