Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-05-09T08:42:18+00:00

    We have 13" iPad pro with Magic Keyboard, and this is driving us nuts.

    It may however be Magic Keyboard related. So far, if we take the iPad off the keyboard it doesn't seem to happen. It could therefore be an interaction between the two bits of hardware. Hoping fix arrives quickly.

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  2. Anonymous
    2025-05-07T10:13:26+00:00

    I just tried this and it did not work for me. Hopefully, it will for others.

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  3. Anonymous
    2025-05-07T04:47:04+00:00

    That’s not nothing. Interestingly I did a second reinstall of Word for iOS after a delete and now it’s not doing it, I’m going to give it a bit and see if that sticks.

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  4. Anonymous
    2025-05-06T10:11:16+00:00

    I found a crude workaround. Placing the cursor at the end of a sentence or paragraph before scrolling prevents the rollback. My educated guess is that the Word App loses reference to the cursor location when it is in the middle of a word, space, or sentence (ie: not at a CR/LF). Microsoft: Get this fixed, please.

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  5. Anonymous
    2025-05-06T09:41:24+00:00

    Yes. Proofreading is the only place where it gets me now. Hopefully, by the end of the week they will fix that, too.

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