Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-05-27T19:13:53+00:00

    I have a user with the same issue. We have replaced the iPad, Apple smart keyboard, deleted and reinstalled the app, all with the same result

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  2. Anonymous
    2025-05-24T00:20:49+00:00

    Yeah. I’ve tested it on about all it can be tested on. I’ve deleted the app. Reset the various keyboards. Done everything except restore to factory. I don’t see me doing that unless a number of people report that fixes the problems. It’s great when it works!

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  3. Anonymous
    2025-05-23T23:41:04+00:00

    I have the Magic Keyboard with the same issue. I’ve also tried without a keyboard. The problem persists.

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  5. Anonymous
    2025-05-23T09:11:07+00:00

    Do you use the external keyboard - just wondering if anyone gets this with just the tablet with no Magic or other keyboard ?

    Andrew

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