Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-06-09T11:08:48+00:00

    Your ‘Update 3: Placing the cursor at the end of a paragraph.’ works for me too, although it’s very frustrating as most of my work is on Word and this problem makes it so hard to use.

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  2. Anonymous
    2025-06-07T14:49:33+00:00

    Yeah, I switched to my Windows laptop. What really sucks is that I sold my Mac laptop a while back because Word for the iPad did everything I needed. Now I'm stuck with a heavy, game style, laptop to lug around. I'm very disappointed in Microsoft at this point. If they are not able or willing to maintain the Apple version of office, then they should discontinue it. Word is now too buggy on the iPad to be productive and trusted.

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  3. Anonymous
    2025-06-07T13:30:37+00:00

    I’ve moved to Google Docs. Works just fine. I’ve had to migrate from Dropbox to Google Drive but no big deal. MS messed up a perfectly good app.

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  4. Anonymous
    2025-06-07T12:13:53+00:00

    I have an iPad Air and this is driving me insane. I lost 2 chapters of my book and I’m close to throwing this out the window. It’s not my iPad, that I know, it’s the damn Word app. I’d say fix it, but Microsoft doesn’t work like that. They like letting us suffer for a bit. Ughhhh

    I say all that with a smile on my face, but I am irritated!

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  5. Anonymous
    2025-06-03T13:16:47+00:00

    I'm experiencing the same issues (missing keystrokes and doc scrolling to the cursor). I've tried all the recommended fixes but the problem persists. I'm using:

    • iPad Pro 6th Gen
    • IPad OS 18.5
    • Word/M365 version 2.97.3
    • Apple Magic Keyboard

    I'm most likely going to start using Google Docs. Microsoft's inattention to this matter is unacceptable, especially since I pay for M365 and I pay extra for CoPilot. If I'm forced to use Google Docs, I'll cancel my M365 subscription and CoPilot. I'll start using ChatGPT, which work better than CoPilot. The only thing I like about CoPilot is its integration with MS apps.

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