Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-06-29T22:46:52+00:00

    Has anybody figured it out??? I never had this issue until this year. I used word on my iPad for years and now I am experiencing this issue. It so very annoying...

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  2. Anonymous
    2025-06-18T19:05:37+00:00

    I found a solution for the missing keystrokes. Go to Settings > Privacy Settings > disable Analyze Content. This will disable the CoPilot integration but it resolves the missing keystrokes issue. To use CoPilot, turn the option back on. This is inconvenient but for me it’s better than having the keystroke issue. It doesn’t resolve the scrolling issue, but that less of an issue for me.

    Maybe MS can use this feedback to isolate the problem. It’s obviously related to the CoPilot integration. Fix it.

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  3. Anonymous
    2025-06-18T18:03:47+00:00

    UPDATE: My support case is still open, and Microsoft has told me that they are still actively working on this issue. Over the last few weeks they released a couple of updates specifically to fix this, but it didn't work for me, so currently they are still working on it I've been told.

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  4. Anonymous
    2025-06-09T21:46:19+00:00

    Okay. I’m on the Beta version of iOS 26 and Word does not scroll.

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  5. Anonymous
    2025-06-09T19:26:42+00:00

    I havre the identical problem, and the only solution is a factory reset of the IPad which solves the problem but only for a while. I’ve had to do three resets (not a terribly complex process but a pain in the neck.)

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