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Recently Word on Ipad is having some issues:
I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.
System Info:
Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This solution did the trick—though I did not turn CoPilot back on. I was being driven crazy by being unable to Scroll without it returning to the last position of my cursor. At least for the moment, things seem to be back where they were a few months ago. Keeping fingers crossed.
I did the troubleshooting for them. The problem is isolated to the CoPilot integration. I found a solution for the missing keystrokes. Go to Settings > Privacy Settings > disable Analyze Content. This will disable the CoPilot integration but it resolves the missing keystrokes issue. To use CoPilot, turn the option back on. This is inconvenient but for me it’s better than having the keystroke issue. It doesn’t resolve the scrolling issue, but that less of an issue for me.
It is good to hear that they are responding, but if they put their top people on the problem, I guarantee you it would be resolved quickly. The next time you hear from them, ask which level of development and support are involved. I know this game.
Maybe so, but FYI, my case is still open with them, and they schedule calls with me sometimes to do some troubleshooting or test to see if their software update has worked to fix this issue for me. They're supposed to reach out to me again this week by email with updates, which they routinely do, and whenever they might have something new they will then schedule a call to test if it has worked. But so far there has been no update that has worked for me.
No, I bought a Mac Air yesterday out of frustration. This issue not being addressed is absolutely absurd. There are two multi-billion dollar software companies involved. I was in IT for decades, so I know when a problem is being ignored or has a low priority. And that is the case here.