Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-07-10T18:37:54+00:00

    I have another ipad with an older version of IOS, and this problem with WORD does not appear. Whatever version came out three months ago is the culprit, since I never had this issue before.

    Doesn’t surprise me a bit that Microsoft doesn’t feel compelled to tackle this problem, since the audience for this product must be miniscule compared to the rest of their customer base.

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  2. Anonymous
    2025-07-10T15:55:56+00:00

    MS has no solutions for this????

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  3. Anonymous
    2025-07-10T15:43:17+00:00

    Yeah, I found that too, it’s really ridiculous and it didn’t used to do this. Does anyone have any idea what the hell is going on? It appears to be a bug that doesn’t affect everyone.

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  4. Anonymous
    2025-07-10T15:33:03+00:00

    Place the cursor at the end of a sentence or paragraph on the current page before scrolling. That will prevent the rollback. It’s crude, but will preserve your sanity.

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  5. Anonymous
    2025-07-10T15:25:08+00:00

    I spoke too soon—problem with scrolling returning to the last position of the cursor returned!!! Makes the program absolutely useless as a way to read through a long document.

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