Word Ipad scrolls back to where cursor is, and also some keystrokes are being missed

Anonymous
2025-04-07T19:05:19+00:00

Recently Word on Ipad is having some issues:

  1. It scrolls back to where cursor is, which makes it very unusable. Basically I cannot use it at all for my writing.
  2. Some keystrokes get missed.

I have already done these trouble shootings: updated my Ipad (maybe this was the cause of the problem because I didn't notice this issue until then), updated to latest Word, uninstalled and reinstalled word, offloaded word app from Ipad storage and reinstalled it, hard restarted my device. I use this app frequently so am very familiar with it. Also, I tried testing other writing tools such as OneNote and Ipad Notes app, but have not had this same issue.

System Info:

Ipad Pro 11inch 3rd Generation, Ipad OS 18.4, Word version 2.95.3.

Microsoft 365 and Office | Word | For home | iOS

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  1. Anonymous
    2025-07-16T11:44:48+00:00

    I tried this after updating to the most recent version of Word for iOS today (ver. 2.99) and it works for me as long as I put the cursor at the end of a paragraph. I found it important to make sure there aren’t any hanging spaces or tabs after the end of the paragraph which just results in the same problem.

    It should be noted that it does jump back to where the cursor is unless I place the cursor at the end of a paragraph. If it’s just after the period at the end of a sentence in the middle of a paragraph it still jumps back to the cursor the instant I scroll to a different page.

    Not sure about the missing/dropping of keystrokes though as I haven’t tried typing in word today. For reference, this entire comment was typed in my browser without any issues, so it’s clearly a Word issue.

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  2. Anonymous
    2025-07-10T20:51:04+00:00

    I’m running a Beta of iOS iPad 24 and Word works like it’s supposed to work. Prior to this, before updating, I had the same problems as everyone else. Not sure who is at fault - MS or Apple. But previously, it was unusable. Regardless, when the new OS comes out, hopefully it will work for everyone else.

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  3. Anonymous
    2025-07-10T19:39:28+00:00

    Not sure if this is a long-term fix, but I reset my iPad pro back to factory settings. I haven't had the Word glitches since (now watch them recur suddenly). It's a pain in the neck to rebuild the various settings, but it seems to have worked. FYI, Apple wasn't any help either, although they were far more responsive than MS.

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