Cursor jumping back when working on Sway with Mac, cursor not visible when working on PC

Anonymous
2025-05-04T16:17:53+00:00

I attempted to edit a Sway from my Mac this morning but found the cursor would jump back several spaces making it impossible to continue. I restarted the Mac and switched out the keyboard to no avail. I then picked up my work from a PC and found it impossible to see where the cursor was located. What’s going on?

Microsoft 365 and Office | Sway | Other

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  1. Anonymous
    2025-05-09T18:30:51+00:00

    Hi Pat,

    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    Chan G

    Microsoft Community Moderator

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  2. Anonymous
    2025-05-05T22:04:15+00:00

    Hi Pat,

    Thank you for using Microsoft products and making community posts.

    I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

    Possible Fixes

    1. Try a Different Browser
      • If you're using Safari, try switching to Chrome or Edge to see if the issue persists.
      • Some users found that browser compatibility affects Sway’s cursor behavior.
    2. Clear Cache & Cookies
      • Open your browser settings and clear cache & cookies.
      • Restart the browser and try editing your Sway again.
    3. Disable Browser Extensions
      • Some extensions (especially ad blockers or script blockers) can interfere with Sway.
      • Try disabling extensions and refreshing the page.
    4. Check for Updates
      • Ensure your MacOS and Windows are fully updated.
      • If this issue started recently, Microsoft may release a fix soon.
    5. Use Sway in Private/Incognito Mode
      • Open Sway in Incognito Mode to see if the issue is related to stored browser data.

    Please feel free to let me know how it goes.

    Chan G

    Microsoft Community Moderator

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