Print button grayed out after editing Excel sheet. Changing printers and then changing back fixes it.

Anonymous
2025-05-09T19:01:20+00:00

We have a M365 user that is having trouble with printing from Excel only. We can open a spreadsheet and print normally, but when anything gets edited, it grays out the print button. I can get to the print dialog, but the button to actually print is what is grayed out. The workaround I found is to manually select a different printer in the print dialog, then select the original, default printer again. This allows it to print again, but the error always returns. It seems to be happening with any Excel file. I have tried the same files on other PCs and could not replicate the problem. I tried the online Office repair, but that did not help. Any ideas?

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2025-05-27T19:10:39+00:00

    I should clarify, does removing the add in remove the option to Print to PDF using Adobe from the File > Print Menu in Excel?

    I know the Microsoft Print to PDF is still available, the customer I am assisting uses the Adobe Print to PDF option.

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  2. Anonymous
    2025-05-28T12:46:19+00:00

    Thank you, this one really helped! But the problem is not just with the Adobe plugin, I also had a Winzip plugin for one employee! I had to remove it, only then did everything worked.

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  3. Anonymous
    2025-05-29T19:17:01+00:00

    Just had a customer with the same issue. Tried some things in the program, reviewed settings, updated default printer. No change. Then I ran the app Office updater and it downloaded / applied the latest update from Microsoft and then opened Excel and problem was now gone. So looks like Microsoft's patch for office now fixes that issue.

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  4. Anonymous
    2025-05-29T19:37:40+00:00

    Yeah I concur. new office update fixed the issue for me.

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  5. Anonymous
    2025-05-29T20:15:54+00:00

    ---FIX: 

    	File > Options > Add-ins > Manage COM Add-ins, click "Go" 

	Clear the check boxes for any enabled COM add-ins 

	Select OK.

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