Print button grayed out after editing Excel sheet. Changing printers and then changing back fixes it.

Anonymous
2025-05-09T19:01:20+00:00

We have a M365 user that is having trouble with printing from Excel only. We can open a spreadsheet and print normally, but when anything gets edited, it grays out the print button. I can get to the print dialog, but the button to actually print is what is grayed out. The workaround I found is to manually select a different printer in the print dialog, then select the original, default printer again. This allows it to print again, but the error always returns. It seems to be happening with any Excel file. I have tried the same files on other PCs and could not replicate the problem. I tried the online Office repair, but that did not help. Any ideas?

Microsoft 365 and Office | Excel | For business | Windows

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  1. Anonymous
    2025-05-27T13:24:16+00:00

    One of our user have the same issue.

    Removing the comm add ins did not resolve the issue.

    Repair installation of Adobe Reader somehow fixed the issue.

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  2. Anonymous
    2025-05-26T15:01:09+00:00

    I am having this exact same issue. Thanks for posting about it.

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  3. Anonymous
    2025-05-26T09:32:07+00:00

    So it looks like this might not be 100% Microsoft's issue. We've found that if we disable Adobe Acrobat's PDFMaker.OfficeAddin COM add-in in Excel and then close and reopen Excel, everything works just fine after that. We're seeing this across multiple builds of Excel, and the only commonality is the fact that disabling the COM add-in fixes the issue. None of us actually have the paid version of Adobe Acrobat, so this add-in is useless to us, but it seems like this could cause issues for others, so it still needs to be resolved.

    I can confirm this aswell. Today we had the first report from an effected user. Disabling the PDFMaker.OfficeAddin and restarting Excel fixed the issue immediately.

    Thank you!

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  4. Anonymous
    2025-05-23T21:16:36+00:00

    We have a user having the same exact issue, and CTRL+P is a good workaround, but not a long-term solution. Has MS responded to this at all?

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  5. Anonymous
    2025-05-21T21:31:28+00:00

    Thanks Ehron, I have exactly this problem and using Ctrl-P instead of File->Print solves the problem!! You have saved me mucho frustration and time!!

    THANK YOU!!

    ~ Carine

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