Print button grayed out after editing Excel sheet. Changing printers and then changing back fixes it.

Anonymous
2025-05-09T19:01:20+00:00

We have a M365 user that is having trouble with printing from Excel only. We can open a spreadsheet and print normally, but when anything gets edited, it grays out the print button. I can get to the print dialog, but the button to actually print is what is grayed out. The workaround I found is to manually select a different printer in the print dialog, then select the original, default printer again. This allows it to print again, but the error always returns. It seems to be happening with any Excel file. I have tried the same files on other PCs and could not replicate the problem. I tried the online Office repair, but that did not help. Any ideas?

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

48 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-21T21:31:28+00:00

    Thanks Ehron, I have exactly this problem and using Ctrl-P instead of File->Print solves the problem!! You have saved me mucho frustration and time!!

    THANK YOU!!

    ~ Carine

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-05-20T13:31:40+00:00

    Looks like you are correct! Unfortunately this add-in is something that our client does rely on, so we will need to wait for a solution from whichever company ends up owning this issue. :-/

    Thanks anyway for that update.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-05-20T13:03:46+00:00

    We also have a client who has been experiencing the same issue. Workarounds are great and all in the interim, but MS really needs to find a solution for this.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2025-05-13T16:53:24+00:00

    We are also seeing this on at least one machine. Windows 11 23H2 with Office 365

    We've been seeing this on several computers today, and it happens no matter which spreadsheets are opened or which printer is selected. The computers are a mix of W10/W11 builds and print to many different printers, and the only thing seemingly in common is they all have the same build of M365 Apps of 16.0.18827.20008. As you mentioned, the CTRL+P option works fine for us as well.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-05-09T20:08:12+00:00

    Hello Ehron,

    Thanks for posting in the Microsoft Community.

    Do you mean the first time you open the Excel sheet, you can print normally, but when you update something, you then go back to print, the button will be greyed out?
    How about you saved the change then re-open the sheet, will that make any difference?
    And regarding the error, does that actually mean "grey out"?

    Sincerely, 
    Jeanie-H - MSFT | Microsoft Community Support Specialist.

    Was this answer helpful?

    0 comments