Error Login to SharePoint Android Mobile App using E3 Developer (onmicrosoft.com)

Hi Ishant,

Thanh you for posting in Microsoft Community.

I understand that you're facing an unexpected issue where you are unable to log in to the SharePoint Android mobile app using your E3 Developer Account (onmicrosoft.com). This is particularly puzzling since you can successfully access SharePoint via a browser on the same Android device and from a Windows PC. The error message: "You can't login to this, your admin needs to assign you a SharePoint and a OneDrive license to do this" strongly suggests a license-related issue, even if it seems contradictory for an E3 Developer Account, which inherently includes these licenses for development and testing purposes.

Possible Causes and Recommended Solutions:

1. Check Microsoft 365 Service Health:

• Before diving into specific troubleshooting, it's always a good first step to check if there are any ongoing service incidents that might be affecting SharePoint Online, OneDrive, or authentication.
• As the admin of your tenant, go to the Microsoft 365 Admin Center (admin.microsoft.com) > Health > Service health. Look for any active advisories or incidents related to SharePoint Online, OneDrive for Business, or authentication.

2. License Not Fully Provisioned/Synchronized for Mobile Access:

While your E3 license covers SharePoint and OneDrive, the mobile app might have a stricter or slightly delayed license check compared to browser access (which often has more lenient authentication or different caching mechanisms). It's possible the license assignment hasn't fully propagated to the mobile authentication services yet.

• Wait longer: If you recently created the developer account or assigned/activated the license, it can take up to 24 hours for all changes to fully propagate across all Microsoft services. Please wait for a full day if you haven't already.
• Re-assign the license: As the admin of your developer tenant, go to the Microsoft 365 Admin Center (admin.microsoft.com):
  • Navigate to Users > Active users.
  • Select your E3 Developer Account.
  • Go to Licenses and apps.
  • Uncheck the E3 license, click Save changes. Wait a few minutes (e.g., 5-10 minutes) for the change to register.
  • Then, re-check the E3 license and click Save changes again. This process often forces a re-sync of the license assignment.
• Check specific service plans: Within the E3 license details for your user in the Admin Center, ensure that "SharePoint Online (Plan 2)" and "OneDrive for Business (Plan 2)" are explicitly toggled On. Sometimes, a general license assignment might not enable all sub-services by default, especially in developer tenants.

3. App-Specific Caching or Data Corruption on Android:

The SharePoint mobile app on your Android device might have cached old credentials or an incomplete authentication token, preventing a fresh login.

Action:

• Clear App Data/Cache: On your Android phone, go to Settings > Apps (or "Apps & notifications") > locate SharePoint.
• Select Storage & cache.
• First, tap Clear cache, then tap Clear storage / Clear data.
• After clearing, Force Stop the app.
• Then, try logging in again.
• Reinstall the App: If clearing data doesn't work, uninstall the SharePoint app from your phone, restart your phone, and then reinstall the app from the Google Play Store.

4. Conditional Access Policies (Less likely for a fresh developer tenant, but possible):

Your developer tenant could have Conditional Access policies configured in Microsoft Entra ID (formerly Azure Active Directory) that restrict mobile app access, even if web access is allowed. This is more common in established production environments, but worth checking.

Action: As the admin, navigate to the Microsoft Entra admin center (entra.microsoft.com):

• Go to Protection > Conditional Access.
• Review any policies that might be enabled. Look for policies that apply to "SharePoint Online" and specify conditions like "Device platforms" (e.g., blocking Android) or "Client apps" (e.g., blocking mobile apps). If you find any, try temporarily disabling them to test.

5. Test on Another Device or Platform:

Since you can log in on PC and via the browser, if possible, try logging in with your E3 Developer Account on another Android device or an iOS device to see if the problem is specific to your current Android device or a broader account/tenant configuration.

If none of the above solutions work, let me know for further investigation. Providing any specific error messages you encounter during the login attempt would also be very helpful. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Kind regards,

Kai-L - MSFT | Microsoft Community Support Specialist

Hi Kai,

Thank you for details steps. I checked everything you mentioned but the issue persists.

1. Check Microsoft 365 Service Health: I checked it but there is no advisory specific related to this issue.

2. License Not Fully Provisioned/Synchronized for Mobile Access:

• Wait longer: License has been assigned more than a month back.
• Re-assign the license: Tried but did not help
• Check specific service plans: OneDrive - Plan 1 and SharePoint - Plan 1 (Screenshot Below)
• "OneDrive for Business (Plan 2)" are explicitly toggled On. – I don’t see this option

3. App-Specific Caching or Data Corruption on Android: Listed Steps have been followed multiple times.

4. Conditional Access Policies (Less likely for a fresh developer tenant, but possible): This requires “Microsoft Entra ID Premium” we don’t have Entra ID Premium.

5. Test on Another Device or Platform: I have tested it on multiple Devices with multiple accounts but issues seem to be persistent. I tried on iPhone 13 and I got below error.

  [![](https://learn-attachment.microsoft.com/api/attachments/f8813686-10e8-44dd-b5f6-318ff7e21f03?platform=QnA "filestore.community.support.microsoft.com")

I opened a case with MS and could not be a help either. It looks like they have not seen this issue earlier and I don’t see any help from them, at least in near future.

I also added “Microsoft 365 Business Basic Trial” and it gives “OneDrive - Plan 1 and SharePoint - Plan 1” assigned to a user and it did not help either.

I request you to help on this issue as I don’t see any help coming from MS.

Let me know if you need

Dear Ishant,

Thank you for your update. If you have already opened a service request with Microsoft Support and received a ticket ID, please send me a private message with that ID.

Having the support ticket ID will enable me to do my best to help escalate your case internally with the support team, ensuring it receives the specialized attention needed for a backend investigation.

Here are the steps to open View Private Messages:  

To view private email options, sign in to Microsoft Community> use the email account that posted this thread information to Microsoft Community> > click Profile in the upper-right corner, and then select My Profile.  

Thank you for patience and understanding. 

Kind regards,

Kai-L - MSFT | Microsoft Community Support Specialist

2506100030009401

Dear Ishant,

I hope this message finds you well.

I wanted to inform you that I’ve escalated the issue to our internal team, and they are currently investigating it further. 

In the meantime, a diagnostic has been initiated on your account to ensure there are no synchronization issues related to your licenses.

Please note that this diagnostic process may take up to 48 hours to fully propagate across the system. 

I will follow up with you as soon as the process is complete or if there are any updates in the meantime.

Thank you for your patience and understanding.
Kind regards,

Kai-L - MSFT | Microsoft Community Support Specialist