Unable to access Sway for two days now ...

Anonymous
2025-06-10T08:03:01+00:00

Unable to access Sway for two days now ... message as follows: "We're sorry. Something is broken. Don't worry, though; we made note of the error and will investigate it."

Microsoft 365 and Office | Sway | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. SD - IA 179.3K Reputation points Independent Advisor
    2025-06-10T11:20:48+00:00

    Hi Bruce,

    I'm Sumit, here to answer your query at the Microsoft Community.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    There are no widespread issues with Sway.

    On the webpage, click the Lock icon on the browser's address bar on the left.

    Click Cookies.

    On the popup that opens, remove all cookies one by one, by selecting each cookie and remove the same.

    Reload the page and sign in again using the credentials.

    I look forward to your reply and am ready to collaborate until we reach a resolution. Best of luck!

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  2. Anonymous
    2025-06-10T11:40:46+00:00

    Thank you for that feedback … and I’ll try that tomorrow. But I’ve tried two separate browsers on my Mac, another on my iPhone without any success … and my wife has also been unable to access these links from her iPad.

    So in that context, how can cookies on my Mac really be the problem?

    Kind regards

    Warren

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  3. SD - IA 179.3K Reputation points Independent Advisor
    2025-06-10T11:43:43+00:00

    Thanks, Warren, that helps a bit.

    Maybe it is your DNS.

    Could you try accessing the same on iPhone on a different network like 4G?

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  4. Anonymous
    2025-06-10T11:50:50+00:00

    Thanks. We’re travelling, so using Starlink.

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  5. SD - IA 179.3K Reputation points Independent Advisor
    2025-06-10T16:22:44+00:00
    • Click the Apple menu and select System Settings (or System Preferences on older macOS).
    • Click Network in the sidebar.
    • Select your active network connection (Wi-Fi or Ethernet) and click Details (or Advanced).
    • Go to the DNS tab.
    • Click the + button under DNS Servers and enter the DNS server address you want i.e. 1.1.1.1.
    • (Optional) Click + again to add a secondary DNS server which should be 1.1.2.2
    • Click OK, then Apply to save changes.
    • Restart your Mac for the changes to take effect

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