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Unable to access Sway for two days now ... message as follows: "We're sorry. Something is broken. Don't worry, though; we made note of the error and will investigate it."
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you for that feedback … and I’ll try that tomorrow. But I’ve tried two separate browsers on my Mac, another on my iPhone without any success … and my wife has also been unable to access these links from her iPad.
So in that context, how can cookies on my Mac really be the problem?
Kind regards
Warren
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Hi Bruce,
I'm Sumit, here to answer your query at the Microsoft Community.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
There are no widespread issues with Sway.
On the webpage, click the Lock icon on the browser's address bar on the left.
Click Cookies.
On the popup that opens, remove all cookies one by one, by selecting each cookie and remove the same.
Reload the page and sign in again using the credentials.
I look forward to your reply and am ready to collaborate until we reach a resolution. Best of luck!