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I have tried five different browsers. I have cleared cache.
In addition to the message, it appears that it is trying to log me out per the below. Thoughts?
Thank you!
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The "It's not you, it's us. We can't complete your request right now, please try again." Error started occurring for me in April of 2025. So, about two months ago. Using Firefox, Win10, gmail. I disabled "DuckDuckGo Privacy Essentials" in Firefox and it's fixed. I can login. Thanks
I am having the same problem. unable to sign in since may 29th. whay finallly worked.
Someone else’s post described what they did, and I follow those instructions. If you don’t see it elsewhere in the post, I will look when I get home to my computer
Hi Andrea, I posted this workaround. It has worked for others.
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Hi all, I just spent 1 hour on the line with an AT&T rep and this is what resolved my issue.
We disconnected from my normal wifi and connected to my hotspot on my phone. Once I did this, I was able to sign in and see my email. At that point I could then switch back to my normal wifi.
The rep said this is something that they are working on and it is a known issue but switching wifi, at least for my case, helped me to get into my email. Hope this helps others. I told her there were many having this issue and she asked me to put this workaround out to you.
I am having this same "It's Not You ..." issue but I am using my desktop and it is hardwired and I verified that Wi-Fi is not also active. I can get to my email on my android but it might be because I never sign out of ATT on that and I am afraid to do so.
This has been an on going issue for me for 3 or 4 months - I will go through a period of 3 or 4 days with this error message then I can get on for a week or so and then the cycle starts all over again. This is crazy and significantly annoying and troublesome. I am amazed that ATT can not fix this, especially how long this has been going on.