I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-16T22:12:08+00:00

    Wanted to share what I've done successfully. In the Edge app start a new InPrivate window, for those who don't know how, click the three dots upper right, third from the top "New InPrivate window". In the address bar just type att.net then go through the login and hopefully it will work. I've done this several times in a row successfully and then tried with a normal window and it fails with a normal window every time.

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  2. Anonymous
    2025-05-16T22:30:24+00:00

    Thank you for that work around suggestion. I had actually read about that before and tried it and it didn't work for me, not sure if I used Edge though??, but glad it worked for you!

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  3. Anonymous
    2025-05-17T02:37:55+00:00

    I used Chrome.

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  4. Anonymous
    2025-05-17T13:27:18+00:00

    Same here.

    This is how I bypassed it to get into my account.
    enter user id

    on password screen click forgot password

    go thru process of changing or in my case i just entered my existing password as my new password

    after that goes thru click "got to my account" button and you're in.

    there is no way to click keep me signed in so it will time out and you have to do this process all over again

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  5. Anonymous
    2025-05-28T19:34:30+00:00

    I just wanted to say thank you as I ran into the exact same problem. Tried several different platforms, resetting of pwds. All the things. I tried the work around on my mobile and it is working for now. I am able to get into my sbcglobal.net email

    Thank you for sharing!

    I am unable to get my emails on my laptop, but I can on my on my Android, and it's on the same WiFi.

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