I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-14T10:32:31+00:00

    Yw! Glad it worked for you too!

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  2. Anonymous
    2025-05-15T22:55:21+00:00

    Hi all, I just spent 1 hour on the line with an AT&T rep and this is what resolved my issue.

    We disconnected from my normal wifi and connected to my hotspot on my phone. Once I did this, I was able to sign in and see my email. At that point I could then switch back to my normal wifi.

    The rep said this is something that they are working on and it is a known issue but switching wifi, at least for my case, helped me to get into my email. Hope this helps others. I told her there were many having this issue and she asked me to put this workaround out to you.

    Thank you so much! It worked.

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  3. Anonymous
    2025-05-15T23:52:05+00:00

    Awesome! Glad it helped and worked!

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  4. Anonymous
    2025-05-16T16:04:14+00:00

    Glad you mentioned windows version...my laptop is Win11 Home. Hubby's computer is Win10 Home. So there may be a combo of Microsoft, ATT, and Yahoo not playing well over WiFi (in my case). Did I mention that my internet is ATT fiber to the house router?

    What URL are you using to log into for your sbcglobal.net email account? I've seen several different ones. Yesterday, I went to my 2nd Win10 computer that has Ethernet connection to the router (not WiFi). I used my bookmarked URL to login using Firefox (http://my.yahoo.com/) and got the standard error message we've all been getting. I've used that link to log into my sbcglobal.net email account for MANY years. I tried DuckDuckGo, again with no success.

    Last night, I was sitting at my regular laptop (Win11 WiFi Firefox) searching my old files. I found an old URL that I first used in 2011 and last changed the password in 2022. That URL was (https://login.yahoo.com/).  Last night I logged in using that URL and selected "Keep Me Logged In". I was logged in with no problems and when I started my laptop this morning, my sbcglobal.net email was up and waiting for me to read my messages. The only difference between this "event" and when I first posted--is the URL I used to log into.

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  5. Anonymous
    2025-05-16T17:01:43+00:00

    Interesting about the url. I use currently.com to access Yahoo.

    Glad you finally got in.

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