I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-05-13T16:09:15+00:00

    Wow another workaround. I was using Firefox also from the start. Using the hotspot with firefox, corrected the issue and then I was able to switch back to my home wifi.Thanks for sharing

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-05-13T16:57:20+00:00

    I put DuckDuckGo on Firefox and started to get the now famous error. Turned it off and Firefox worked OK. Turned it off on chrome and it's working again. Time will tell if the problem remains fixed. Maybe DuckDuckGo is blocking something ATT needs?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-05-13T21:20:41+00:00

    Yes the permutations of workarounds are strange. Glad you had some progress

    Att did say they were actively working on the issue so maybe that is helping too

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-05-13T23:01:40+00:00

    Thank you!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2025-05-14T04:07:49+00:00

    Wow! Thank you! I have no idea how or why it worked, but it did.

    Was this answer helpful?

    0 comments