I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-12T20:23:04+00:00

    The same thing happened to me. Everything worked again once I changed the WIFI on my phone and computer. Crazy!!!

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  2. Anonymous
    2025-05-12T20:30:49+00:00

    Glad you mentioned windows version...my laptop is Win11 Home. Hubby's computer is Win10 Home. So there may be a combo of Microsoft, ATT, and Yahoo not playing well over WiFi (in my case). Did I mention that my internet is ATT fiber to the house router?

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  3. Anonymous
    2025-05-12T21:06:39+00:00

    Did you try my suggestion I posted? You use your hotspot on your phone. This helped it start working for me.

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  4. Anonymous
    2025-05-12T21:31:06+00:00

    Glad the workaround I provided helped. Yes it is crazy!

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  5. Anonymous
    2025-05-13T15:15:13+00:00

    Lisa - Just added Firefox to my Windows 11 PC and successfully accessed att mail. Chrome and Edge still get the same errors. The Duck Duck Go browser started working with att mail.

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