I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Thanks for the update posted recently. For reasons I do not understand, I can log into my ATT email account on my desktop with the sbcglobal.net address. It suddenly cooperated.

However, I am still unable to log into my android phone email platform. I have tried your suggestions for the android with no avail.

I was able to log into my email site using the gmail website on my desktop. It welcomed me to the new email website. I think they are rolling out the

new website slowly (I think). Most devices corrected and one to go (my android phone).

I will be using my gmail address in the future. I need a very reliable email site. I have had issues with Yahoo and ATT in the past.

This time is the last. All my future logins will be using the gmail address.

I am also having issues with sbcglobal.net. I cannot get into it still. Any solution to get into that account? If I switch email accounts i still want to get into this account before deleting it.

Any help would be appreciated.

Hmm for me using the yahoo app on my android worked well because it was not using my house wifi. I then tried to log in with my iPad connecting to the house WI. Fi, it failed with the AT&T message, just like my desktop, until I brought up my Mobile Hotspot and connected my iPad through my Mobile Hotspot, something about changing the WIFi fixes this issue, I agree it's been very frustrating To have this issue with the AT&T and Yahoo combination, I guess we each we'll have to deal with it in our individual ways until the issue is resolved. Happy you have at least one path that works. It's not fun not being able to access your email

I've been struggling as well. I was able to login once a couple of days ago for about an hour. Then I was not able to. I noticed that when logging in for sbcglobal.net account, it would transfer my login to att.net and ask for my att.net login. That worked once and then stopped working.

Reading the above replies, I turned my phone on as a hotspot and connected my laptop to the hotspot. Got the same login errors. Tried using both sbcglobal.net account and using the att.net account--neither worked.

I wonder if this is ATT's method for getting us to stop using sbcglobal.net accounts. I've had my sbcglobal.net email account for nearly 30 years...there is no way I can easily change all the places it is used. My husband has an sbcglobal.net email account and other than slow delivery of some emails he has had no problems. His computer is hardwired to the router. He does not use WiFi. My laptop does not have an Ethernet port so I cannot test this.

I started having the problem the same as everyone else 2 days ago. I have a slightly different view. On my Windows 11 machine all browsers fail with the "It's not you" message. The Windows 11 machine was tried on ethernet and wifi connections. My android phone works fine using the Android Mail app. My Windows 10 machine works OK accessing ATT mail using all browsers. I suspect it's either Yahoo or most likely ATT being the problem. Hope someone finds a solution soon.