This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have tried five different browsers. I have cleared cache.
In addition to the message, it appears that it is trying to log me out per the below. Thoughts?
Thank you!
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It has not been a week. It started with me around November 2024 and is an everyday occurance! On the internet this error message appears to be infecting dozens if not hundreds of companies and websites going back months with no hint of a solution.
OMG Lisa.... YOU DUH MAN!!! (Sort of I guess). Your solution worked like a charm for me. I've been battling this daily for a couple of weeks now. Although I only tried Chrome, Firefox, and Edge, that was enough to tell me it almost certainly had to be an issue on their end. Also, I spent much more that 1 hour chatting with AT&T (after I FINALLY got to the correct department). We actually got it fixed, but then the next morning it was right back to the same issue. I finally decided I'd just have to wait until AT&T fixed the issue. I figured I'd do one more google search about the issue this morning and then YOU came into my life. THANK YOU for taking the time to share the fix that worked for you. By taking a minute to share, you've probably relieved many many headaches and heart aches. So, many many of us REALLY appreciate you!!
Lol You are most welcome CLIFARNOLD
Glad my workaround helped. Yes, after quite a while waiting, I was able to get through and connect with a kind person in AT&T. And we worked to resolve the issue until she came up with that work around and asked me to share it here.
I have the same problem and am thinking about using gmail. Referring to your comment "my future logins will be using the gmail address", do you mean you will use gmail to login to att or that you will just use your gmail email from now on? Forgive me if this may sound like a silly question but i am trying to see what options i have to keep using my att address but go onto another platform Thanks!
I had this same problem with my iPad, both iPhone and desktop worked fine, only on my iPad did I receive the "It's not you, it's us" message
Turned out to be caused by a VPN being on, once I turned off the VPN AT&T sign-in worked like it should