I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-06T22:41:32+00:00

    I just got a new tablet on my plan, but I can't activate it because I'm having the same issue. I changed passwords try different devices, but nothing works.

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  2. Anonymous
    2025-05-06T23:08:43+00:00

    It has to be something on the ATT side. Like I said, I tried five different browsers. I then tried my old laptop thinking that the issue was tied to some updates on my newer computer but had the same issue on my old laptop that had not been updated.

    I am not sure what I did, but I now am getting it to work with MS Edge. It still does not work with Chrome, Opera, Firefox or DuckDuckGo. I cleared the cache and uninstalled a couple of Windows updates from last week but if that was the "fix" it did not work for the other browsers. Therefore, I don't think the updates were the issue.

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  3. Anonymous
    2025-05-08T16:31:05+00:00

    I'm having the same issue as all of you. This started on Maay 6. I've tried 3 different devices, different browsers and different ISP sources. No luck. Now I'm getting the care code 205.2 'temporary lock-out'. I'm looking for a telephone number to talk to someone knowledgeable. The chat lines and website help is useless.

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  4. Anonymous
    2025-05-08T21:52:50+00:00

    any luck????? please let me know I'm having the same problem. thanks

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    3 people found this answer helpful.
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  5. Anonymous
    2025-05-09T00:27:37+00:00

    My android phone and PC are experiencing the same problem. I have tried all that was suggested by online users. Nothing seems to fix it.

    I hope it truly is a problem with Yahoo and not my device. I tried multiple times and had one success but when I tried again, I had the same

    problem. I think it is Yahoo's problem.

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    5 people found this answer helpful.
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