I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-05-17T02:37:55+00:00

    I used Chrome.

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  2. Anonymous
    2025-05-16T22:30:24+00:00

    Thank you for that work around suggestion. I had actually read about that before and tried it and it didn't work for me, not sure if I used Edge though??, but glad it worked for you!

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  3. Anonymous
    2025-05-16T22:12:08+00:00

    Wanted to share what I've done successfully. In the Edge app start a new InPrivate window, for those who don't know how, click the three dots upper right, third from the top "New InPrivate window". In the address bar just type att.net then go through the login and hopefully it will work. I've done this several times in a row successfully and then tried with a normal window and it fails with a normal window every time.

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  4. Anonymous
    2025-05-16T17:01:43+00:00

    Interesting about the url. I use currently.com to access Yahoo.

    Glad you finally got in.

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  5. Anonymous
    2025-05-16T16:04:14+00:00

    Glad you mentioned windows version...my laptop is Win11 Home. Hubby's computer is Win10 Home. So there may be a combo of Microsoft, ATT, and Yahoo not playing well over WiFi (in my case). Did I mention that my internet is ATT fiber to the house router?

    What URL are you using to log into for your sbcglobal.net email account? I've seen several different ones. Yesterday, I went to my 2nd Win10 computer that has Ethernet connection to the router (not WiFi). I used my bookmarked URL to login using Firefox (http://my.yahoo.com/) and got the standard error message we've all been getting. I've used that link to log into my sbcglobal.net email account for MANY years. I tried DuckDuckGo, again with no success.

    Last night, I was sitting at my regular laptop (Win11 WiFi Firefox) searching my old files. I found an old URL that I first used in 2011 and last changed the password in 2022. That URL was (https://login.yahoo.com/).  Last night I logged in using that URL and selected "Keep Me Logged In". I was logged in with no problems and when I started my laptop this morning, my sbcglobal.net email was up and waiting for me to read my messages. The only difference between this "event" and when I first posted--is the URL I used to log into.

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