I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. Anonymous
    2025-06-06T13:29:37+00:00

    Hi David my solution or workaround was to use my hotspot as my wifi to connect. This seemed to get around the issue.

    I've seen others post solutions on this thread like disconnecting VPN or using MS Edge as the browser? Maybe scroll back to see the other suggestions or try reaching out to AT&T? It really is crazy how long this has gone on.

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  2. Anonymous
    2025-06-06T13:24:42+00:00

    Did you try using another wifi or your phone as a Hotspot to connect? That got me past the error.

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  3. Anonymous
    2025-06-06T13:22:25+00:00

    I was told that it was top priority when I finally got through to AT&T rep.

    Did you try using another wifi or your Hotspot to connect?

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  4. Anonymous
    2025-06-06T13:11:46+00:00

    Thanks. This problem just popped up today just as all the others describe. Same issue on my Android. Tried your solution but no luck. I was just wondering if you have had more issues or any other suggestions.

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  5. Anonymous
    2025-06-06T01:30:20+00:00

    How do you turn off the VPN?

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