I cannot sign into ATT (Yahoo/SBC) email. Get message "It's not you, it's us. We can't complete your request right now, please try again."

Anonymous
2025-05-06T12:26:31+00:00

I have tried five different browsers. I have cleared cache.

In addition to the message, it appears that it is trying to log me out per the below. Thoughts?

AT&T - Error

https://signin.att.com/dynamic/iamLRR/LrrController?IAM_OP=error&errorCode=902&appName=m40842&dotNetLogout=N

Thank you!

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  2. Anonymous
    2025-05-09T17:08:30+00:00

    Please see the update I posted

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  3. Anonymous
    2025-05-09T17:07:08+00:00

    Not yet but see the solution I posted

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  4. Anonymous
    2025-05-09T17:02:15+00:00

    Hi all, submitting a solution again.

    I just spent 1.5 hours last night on the line with an AT&T rep and this is what resolved my issue.

    We disconnected from my normal wifi and connected to my hotspot on my phone. Once I did this, I was able to sign in and see my email. At that point I could then switch back to my normal wifi.

    The rep said this is something that they are working on and it is a known issue but switching wifi, at least for my case, helped me to get into my email. Hope this helps others. I told her there were many having this issue and she asked me to put this workaround out to you.

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    10+ people found this answer helpful.
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  5. Anonymous
    2025-05-09T03:20:56+00:00

    Awesome!! Glad it helped . Yes what a mess!

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