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I have tried five different browsers. I have cleared cache.
In addition to the message, it appears that it is trying to log me out per the below. Thoughts?
Thank you!
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I have had the same issues and tried the same fixes, to no avail. One thing that did happen when trying to get to the log in page was when I tried resetting the password through att.com, I did get a box that popped up and it seemed like it wanted certificate information. I chose the entry with the closest date. Ultimately though it went back to the same message that we are all familiar with, It's us, not you! If anyone has had this issue and has a fix, please let me know.
I had this same problem with my iPad, both iPhone and desktop worked fine, only on my iPad did I receive the "It's not you, it's us" message
Turned out to be caused by a VPN being on, once I turned off the VPN AT&T sign-in worked like it should
I have the same problem and am thinking about using gmail. Referring to your comment "my future logins will be using the gmail address", do you mean you will use gmail to login to att or that you will just use your gmail email from now on? Forgive me if this may sound like a silly question but i am trying to see what options i have to keep using my att address but go onto another platform Thanks!
Lol You are most welcome CLIFARNOLD
Glad my workaround helped. Yes, after quite a while waiting, I was able to get through and connect with a kind person in AT&T. And we worked to resolve the issue until she came up with that work around and asked me to share it here.
OMG Lisa.... YOU DUH MAN!!! (Sort of I guess). Your solution worked like a charm for me. I've been battling this daily for a couple of weeks now. Although I only tried Chrome, Firefox, and Edge, that was enough to tell me it almost certainly had to be an issue on their end. Also, I spent much more that 1 hour chatting with AT&T (after I FINALLY got to the correct department). We actually got it fixed, but then the next morning it was right back to the same issue. I finally decided I'd just have to wait until AT&T fixed the issue. I figured I'd do one more google search about the issue this morning and then YOU came into my life. THANK YOU for taking the time to share the fix that worked for you. By taking a minute to share, you've probably relieved many many headaches and heart aches. So, many many of us REALLY appreciate you!!