Problems with synchronizing OneDrive school account online and on computer

Anonymous
2025-04-09T09:02:33+00:00

Dear Microsoft,

I am experiencing issues with synchronization. Files that I save on my computer (OneDrive) do not appear in my online OneDrive, and vice versa. When I try to sync, I repeatedly get the following error code (see attachment).

I would like to follow the steps to unlink and reconnect OneDrive, but I’m afraid I might lose many files that haven't been synced yet.

I would really appreciate help with this issue, as I’ve been struggling with it for quite some time.

Kind regards,
Daphne van Peer (student university of Antwerp)

Microsoft 365 and Office | OneDrive | For education | Android

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-09T19:48:17+00:00

    Hello Daphne,

    I understand the frustration you are facing with the synchronization issue in OneDrive. To resolve this problem without risking losing any files, you can try the following steps:

    1. Pause syncing in OneDrive on your computer.
    2. Go to the OneDrive website and sign in with your school account.
    3. Check if all your files are available online. If not, wait for them to sync properly.
    4. Once you have confirmed all files are online, you can unlink your OneDrive account from your computer.
    5. Reconnect your OneDrive account on your computer and set up the syncing again.

    This process should help in resolving the synchronization issue without losing any files. If you encounter any difficulties during these steps, please let me know so I can assist you further.

    BTW, you can find more information on how to troubleshoot sync issues here:

    Fix OneDrive sync problems - Microsoft Support

    Jose R.
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business Day.

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  2. Anonymous
    2025-04-11T20:24:09+00:00

    Hello again.

    Were you able to contact our Support Team by the phone numbers I've shared?

    Let me know any update.

    Jose R.
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business Day.

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  3. Anonymous
    2025-04-14T20:23:24+00:00

    Hello,

    Unfortunately, we have not received a response from you, and we will need to proceed with closing and locking this forum.

    Please note that once this thread is closed and locked, you will not be able to reply through this channel.

    We understand that your inquiry may still be unresolved, but you are important to us. Therefore, we encourage you to reach out to us without hesitation.

    If you need further assistance, you can easily post a New Question.

    Jose R.
    Microsoft Community Support
    Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
    Estimated Response Time: Within 1 Business Day.

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