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Dear Cherry,
Good day!
After doing the test from my end I was not able to reproduce this issue, I can see specific version from my end, may I know does this issue happen for a document or for all documents? Could you create a new Word document for test?
Also, may I know are you using the latest version for Word? Or what version you are using now?
Let me know you test result and if you have any additional information to descript this issue, please just feel free to let me know.
Best regards,
Trish - MSFT | Microsoft Community Support Specialist