How do I resolve the recurring error on a new Android phone, "We're sorry, OneNote failed to insert the picture."

Question

How do I resolve the recurring error on a new Android phone, "We're sorry, OneNote failed to insert the picture."

Anonymous

It inserts from the camera, but not from selected images.

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3 answers

Answer 1

Hi Dan Stege

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer.

Thank you for your understanding.

Best regards,

Jess - MSFT | Microsoft Community Moderator

Answer 2

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Answer 3

Dear Dan Stege

Thank you for reaching out to the Microsoft Community. We are happy to assist you.

Regarding your issue, here is a few steps you can try:

Clear the cache of the application by following these steps: Open Settings > Apps > OneNote > select **Storage > Clear Cache (**or Cache).
Make sure you let OneNote has permission to access your photos: Open Settings > Apps > OneNote > Permissions and enable access to Storage.
You can also try restarting your device to fix this issue.

Please give it a try and update for me to know if it works.

If you have any other questions or need further assistance, feel free to ask.

Best regards,

Jess - MSFT | Microsoft Community Moderator