Sway not loading on mobile device

Question

Sway not loading on mobile device

Anonymous

I can access and edit my sway on my desktop, when i text the link to myself and my colleague to proof read, the website wont load. White background with 'Microsoft Sway' words loading on the screen only. I have cleared the cache on my iPhone 15 but this hasn't helped rectify the situation. This is a time-sensitive request please!

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8 answers

Answer 1

Hi Customer

,

Thank you so much for your thoughtful reply. I truly appreciate the time and effort you put into sharing what worked for you. It means a lot. Your persistence and willingness to help others by sharing your experience is incredibly valuable.

It’s possible that the issue was resolved quietly by the Sway team, as I mentioned earlier, and I’m glad to hear things are working better now. Your feedback not only helps me personally, but it also serves as a guiding light for other users who may be facing similar challenges.

Even if the Microsoft Community site doesn’t allow you to mark an answer directly, you can still make a difference by clicking “Yes” or “No” under “Was this answer helpful?” or by responding to the Drive Survey if you receive one. Every bit of feedback helps others find solutions more quickly and encourages us to keep improving and supporting the community.

Wishing you continued success and happiness in 2025 and beyond. Thank you again for being such a positive part of the community.

Warm regards,
Sophie N – MSFT | Microsoft Community Support Specialist

Answer 2

Anonymous

can report this auto resolved for myself this morning. No explanation as to why, but not ideal when needing to distribute time-sensitive information to families.

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Answer 3

Anonymous

I also have this same issue, following for support and resolution.

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Answer 4

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Answer 5

Dear Customer,

Thank you so much for reaching out and for sharing the details of the issue you're experiencing. From what you've described, it seems this is a temporary issue affecting iOS devices, where Sway presentations are not loading properly and remain stuck on the loading screen. You're not alone — we've seen similar reports from other users recently, and it appears to be a broader issue on Microsoft's side.

The good news is that Sway still works as expected on Windows, macOS, and Android devices, so if possible, I recommend accessing or sharing your presentation from one of those platforms in the meantime.

Here are a few steps you can take:

Wait about 24 hours and try again — the Sway team is likely already working on a fix behind the scenes.
Submit feedback directly via the Ideas · Community— this helps the product team prioritize and resolve issues more quickly.
If urgent, consider sharing the Sway with someone outside your organization, as you mentioned they were able to access it successfully.

I truly appreciate your patience and understanding while this gets resolved. Please don’t hesitate to reach out if there’s anything else I can do to support you. I’m here to help.

Warmest regards,

Sophie N - MSFT | Microsoft Community Support Specialist