OneNote Android App not Working after Android One IU Update

Anonymous
2025-05-07T22:50:47+00:00

Samsung Galaxy 22 Ultra Android Phone

One UI version 7.0

Android Version 15

OneNote App Version 16.0.18623.20040

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Microsoft 365 and Office | OneNote | For business | Android

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  1. Anonymous
    2025-05-08T00:22:19+00:00

    Hi Mark,

    Thank you for reaching out to Microsoft Community Support.

    According to this issue, please help me to restart your phone first and try to open the OneNote again, if you face an error message - please take a screenshot of it. If the issue still persists, please follow these steps:

    1. From your main home screen, swipe up to go to Apps screen, search for "OneNote".
    2. Once you see its icon, hold your finger there, touch on the "i" symbol inside the circle on the right-side of the pop-up panel - you will be re-directed to OneNote app info page.
    3. Touch on "Force stop" at the bottom right of the screen > touch on Storage from the app info page > Clear data & Clear cache.
    4. Re-open again the OneNote application and sign-in with your work account. If the issue persists, consider re-installing the application from the App Store.

    Please let me know if you have any updates.

    Sincerely,

    Austin H - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-05-12T20:37:59+00:00

    None of this works. Have restarted, cleared cache & data, uninstalled & reinstalled multiple times. Force Stop is greyed out, not even an option. Onenote is bricked following Samsung UI 05.12.2025 update, Samsung support is useless, says to contact Microsoft. Solution please.

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  3. Anonymous
    2025-05-13T22:15:24+00:00

    Mine is also not working. Did all the suggested steps multiple times. Need an answer!

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  5. Anonymous
    2025-05-15T18:43:16+00:00

    I followed the directions in your response to Mark. I deleted the app and reinstalled the app. The One Note App will not work.

    Version 16.0.18730.20110

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