OneNote Android App not Working after Android One IU Update

Anonymous
2025-05-07T22:50:47+00:00

Samsung Galaxy 22 Ultra Android Phone

One UI version 7.0

Android Version 15

OneNote App Version 16.0.18623.20040

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Microsoft 365 and Office | OneNote | For business | Android

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  1. Anonymous
    2025-06-04T14:01:24+00:00

    Just wondering if anyone who is in the same boat as me has gotten OneNote to work. For me I do not have an Enable option or a permission related to Files & Media. I cannot force it to stop because it is greyed out. I managed one time to force it to stop but was not presented with any prompt about permissions. Tried installing Office but I have the same problem as OneNote. Basically I have tried everything that has been posted in this thread and still no luck.

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  2. Anonymous
    2025-05-28T00:16:24+00:00

    This guidance worked great . . . merely needed to allow access to "Files and Media" opened OneNote and connected to msft account . . . took a minute or two to get all connected!

    Thanks!

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  3. Anonymous
    2025-05-24T16:35:06+00:00

    I do not seem to have an office mobile icon in apps. I may have had this when I worked for a previous company, but since had office removed from phone (I then installed OneNote only). Is there any way to install Office Mobile so I can get these permissions set that you know of?

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  4. Anonymous
    2025-05-18T11:50:53+00:00

    @Mark Lowe1: Thank you for sharing the solution. This worked.

    I had to execute a step number 3.5. Had to click "Enable" between steps 3 and 4.

    Then for Step 4 had to move Files & Media from "Not Allowed" to "Allowed"

    Great work Mark!

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  5. Anonymous
    2025-05-15T20:13:06+00:00

    As stated in my initial post, I had already done all that to no avail. However, after an hour of searching on-line, I finally found the fix for those that are still looking.

    1. Go into your apps.
    2. Press and hold the Office Mobile icon.
    3. Click on the small i in a circle on the upper right hand corner.
    4. Select "Permissions" and grant permission to "Files & Media".

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    20+ people found this answer helpful.
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