My Microsoft word app just stopped loading when my tab forced me to do a factory reset and now there's no option to uninstall.

Anonymous
2025-04-30T13:03:29+00:00

Hi, I have a Samsung galaxy tab A SM-T585 (2016) and my Microsoft word app which I use every time just stopped loading when my tab forced me to do a factory reset and now there's no option to uninstall, just the open button which is not loading. Tried downloading the apk file but it won't install. In the google play store, most of my most frequently used apps are no longer compatible with my device. Please help.

Microsoft 365 and Office | Word | Other | Android

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  1. Anonymous
    2025-05-12T13:19:09+00:00

    Good day!

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Fritz-Bald

    Microsoft Community

    Moderator

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  2. Anonymous
    2025-05-07T17:56:39+00:00

    Good day!

    I totally understand the hesitation and I would feel the same. Let me know the update.

    Regards,

    Fritz-Bald

    Microsoft Community

    Moderator

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