Sways Not Loading on Mobile Devices – Endless Loading Issue

Question

Sways Not Loading on Mobile Devices – Endless Loading Issue

Anonymous

Hi Microsoft Support,

Since yesterday, it has not been possible to view any Sways on mobile devices. When attempting to open a Sway on a smartphone (both iOS and Android tested), the page loads endlessly and never displays the content.

I have tested this with multiple different Sways, and the issue persists across all of them. It seems to affect both published and unpublished Sways, regardless of the browser used.

Please let me know if this is a known issue or if there are any workarounds available.

Kind regards,
Daniel

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2 answers

Answer 1

Hello Daniel,

I hope this message finds you well.

I wanted to kindly follow up regarding the feedback process we discussed earlier. Have you had a chance to submit your feedback to Microsoft Support following the instructions I previously shared?

If you've already done so, we’d greatly appreciate it if you could let us know. Your input is incredibly valuable and helps us continue improving the support experience.

Should you need any further assistance or clarification on the process, please don’t hesitate to reach out. I’m here to help!

Sincerely,

Ruby-N- MSFT | Microsoft Community Support Specialist.

Answer 2

Hi Daniel,

I hope you have a good day. Thanks for choosing Microsoft Community.

Thank you for your valuable time with this issue. We're sorry to hear you're experiencing this issue.

I've a quickly check and found this issue maybe a backend-related glitch and others have reported experiencing similar problems recently.

If you're an IT admin in your organization, I recommend submitting a report issue via the Microsoft 365 Admin Center. This will help the backend team investigate and resolve the issue more efficiently. You can follow the steps in the image below to submit a report.

If you're an end-user, please coordinate with your Office 365 Global Administrator to complete these steps. And if you're unsure who your Global Admin is, this guide may help How do I find my Microsoft 365 admin? - Microsoft Support.

In the meantime, you can also share your feedback through the Microsoft Feedback Portal Ideas · Community, as this helps the product team track and prioritize issues that affect multiple users.

And also, if you think this reply can help others in a similar situation, could you please mark it as answer? Because this will help others have the same issue and find relevant information quickly. Your feedback is truly appreciated and helps improve everyone's experience.

We understand how urgent this issue is, and if you think this reply can help others facing the same issue find relevant information faster, could you please mark it as the answer? With the power of the community, your feedback can help bring it to the attention of the Microsoft backend team more quickly. We truly appreciate the value you bring to the community.

Thank you for your valuable time, if you have any further question or concern, feel free to reply.

Best Regards,
Ruby-N- MSFT | Microsoft Community Support Specialist.