How do I get work back on a document that deleted my work but won't let me see previous versions of the file?

Question

How do I get work back on a document that deleted my work but won't let me see previous versions of the file?

Anonymous

I was writing a document and I was moving my laptop from one location to another and then I left for a little bit and then when I looked back the document was still open but most of my work was gone. When I try to undo, it says that I can't undo and when I try to see my version history I see two previous versions of the file but when I try to open them I get a message that says "oops we can't show you this version of the file". I don't have internet connection issues and for some reason I can only see some of the work I did and its not even the first work that I did. It's just random work that is still left on the page. Is there anything I can do to fix my version history or get my work back.

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Answer 1

Dear Motolani Oyewole,

Greetings! We appreciate your post on the Microsoft Community and we’re here to assist you.

Unfortunately, our forum team does not have access to the necessary resources to check and restore your version history. Therefore, I sincerely recommend that you create a support ticket with Microsoft Support directly as soon as possible by following the steps provided in this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the relevant support team. I regret any inconvenience this may cause. The fix to your concern can be identified through the backend diagnostics, and I suggest you raise a support ticket from the Office 365 admin center, where the appropriate team will assist you.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator