Word doesn't let me choose the voice for the Read Aloud, saying that I need to log in but I am already logged in.

Anonymous
2025-03-07T20:19:51+00:00

Every time I try to use the "Read Aloud" function, I get this exact error:

"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."

It worked fine until two weeks ago (the last time I used it) and I have tried every single thing in every thread: I reinstalled the apps, logged out and in, "repair online", reinstalled the english langague packs on my computer, used safe mode, turned on the optional experience, rebooted my pc, and it still doesn't work. I am out of options.

Last time, it was apparently due to a windows update, and yesterday I did update my windows, but I don't see anyone talking about it, so I don't know, please help.

Microsoft 365 and Office | Word | For education | Windows

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Anonymous
2025-03-12T00:27:59+00:00

Mine is up and running!!!! 8:30 PM EDT

Evidently today's update set it back in order.

After nearly 5 days of frustration, thank you MS for the fix.

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  1. Anonymous
    2025-03-11T14:38:08+00:00

    If you are a subscriber to MS365, please log into your account and request tech support for this issue. You can choose chat or phone call. I chose phone call, and a rep called me within minutes. He said he will investigate and call me back or send me an email. Perhaps if more of us do this, they will escalate this problem to the next level and/or fix it.

    You can also try to call them direct at 425.635.2970 to report this issue. I missed the first call and called them back, but the connection was poor. I'm not sure if that number works for everyone or not. I'm just trying to get this problem resolved.

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  2. Anonymous
    2025-03-11T16:01:09+00:00

    A lot of people are saying the techs are just hanging up on them.

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  3. Anonymous
    2025-03-11T16:01:43+00:00

    Same here q.q

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  4. Anonymous
    2025-03-11T17:42:12+00:00

    microsft help us please.

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