This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Every time I try to use the "Read Aloud" function, I get this exact error:
"To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."
It worked fine until two weeks ago (the last time I used it) and I have tried every single thing in every thread: I reinstalled the apps, logged out and in, "repair online", reinstalled the english langague packs on my computer, used safe mode, turned on the optional experience, rebooted my pc, and it still doesn't work. I am out of options.
Last time, it was apparently due to a windows update, and yesterday I did update my windows, but I don't see anyone talking about it, so I don't know, please help.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Mine is up and running!!!! 8:30 PM EDT
Evidently today's update set it back in order.
After nearly 5 days of frustration, thank you MS for the fix.
I'm experiencing the same issue. I've done extensive toubleshooting with a few MS reps. One on r/1Microsoft and another with MS Live Chat Widget.
I've:
Uninstalled Office 365, restarted, reinstalled Office 365
Tried in Safe mode
Tried in Word and Outlook (multiple programs)
Tried Updating Office 365
Created a new user account on my system and tried Office 365
Tried repairing Office 365
I've confirmed I have an active Microsoft 365 license
I've logged out of Office 365 on Word, close it, opened it and logged back in
I've verified File > Account > Account Privacy > Manage Settings > Connected experiences is on. Then I turned it off, and back on, restarting in between
The rest of the experiences are also on.
I've tried shutting my AV off
I've tried rolling back to different updates
-*Version 2501 (Build 18429.20158)-Version 2501 (Build 18429.20132)-Version 2412 (Build 18324.20194)and waaaaaaaaaaaaaay back to Version 2312 (Build 17126.20126)*Nothing worked, the same error every time. "To choose what voice you hear while using Read Aloud, sign in with your Microsoft account."
Same issue here.
Tried tech support, and rolling back to previous versions, no joy.
me too **** is going on
This is a significant degradation of service, considering we now have to rent Word and can't rely on the version installed on a hard drive. I do have the option to toggle between three voices -- "David," "Zira," and "Mark" -- but all three are highly robotic and have no cadence or nuance. The whole point of Read Aloud was to check if my written words possessed a natural flow when spoken, but what these three "voices" provide is an electric buzz that is unpleasant to the ear.