This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
In June 2024, my shared One Drive folders changed to Internet Shortcuts. Despite trying any suggestions we could find, and hearing nothing but canned responses from MicroSoft, we opted to spend a weekend changing to a new email address / MicroSoft / One Drive account after 6 months of frustration.
Today, that new account once again changed my One Drive folders to Internet shortcuts. Besides going through the entire new email address process again, have I missed any workarounds for this?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks Mia, I have the same problem in two accounts of my family and the truth is that it bothers a lot the workflow.
If not solved in a few days I will ask for a refund of the year ma365 I just paid.
This unplanned change crippled our business over the last week. We use a shared folder between employees and two different locations that they access constantly to put and pull files. It took my IT 5 hours ($600) to set up VPNs and folders and permissions and 3rd party file sync to get everything set up. This break is not just an oops. It's a substantial change! Microsoft should have rolled back the errors to keep from crippling their customers, unless they truly don't care (as I've heard). WHEN will this be fixed! How do we file a claim for reimbursement for damages caused by Microsoft's irresponsibility?
I'm having the same problem too. Today everything was suddenly an internet shortcut. Makes accessing my files a complete mess. Microsoft needs to fix this.
I don't know if this will work for others, but I stumbled across a solution since I just had this experience. I found all my folders in my recycle bin. I never put them there but for some reason they were there. I clicked "restore" and that fixed it all.
Same problem here, nothing we can do to fix it but wait. How could a large company make such a simple mistake? It’s completely unreasonable.