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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm currently using Microsoft 365 and while using word, my shortcut key for Bold option automatically change from 'Ctrl+B' to 'Ctrl+ N'
I have to change it back to 'Ctrl + B' manually (several times) but it keeps automatically changing to 'Ctrl + N' again and again. It is quite annoying.
I change my shortcut for Bold option back to 'crtl + B' as inserted picture
Please let me know how to set 'Ctrl + B' as a shortcut key for Bold option permamently.
Thanks a lot.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you have no personalised shortcuts for styles, macro's, ... You can also hit the reset button (red arrow). My office isn't in English, therefor so I reused the screenshot provided earlier. Please ignore all the purple arrows and marking in the "Customize" dialog box. Simply open it, click reset and perhaps restart word.
Hello,
Any update on this please? Not sure what other short cuts have been impacted, this seems quite a big issue to not resolve quickly?
I haven't seen any new information regarding this.
Are you able to use the workaround? Can you recreate the shortcut(s) that you have lost?
Hello,
Any update on this please? Not sure what other short cuts have been impacted, this seems quite a big issue to not resolve quickly?
Hi, thanks for your response!
I will definitly report it. It happens on my personal pc, and while the fix to manually change it does work, it only works for the day i do it. The next day, it is back to ctrl + N, and im not very exited to have to change it every day...
Oh well, let's hope microsoft can spare some of their 228.000 employees to fix this issue.
You can save keyboard shortcuts somewhere other than in the Normal template (a Global Template) to preserve them.
References:
For some reason things seem to happen to the Normal template. In some corporate environments, it is re-written daily by IT.
Do send feedback, though!
Hi, thanks for your response!
I will definitly report it. It happens on my personal pc, and while the fix to manually change it does work, it only works for the day i do it. The next day, it is back to ctrl + N, and im not very exited to have to change it every day...
Oh well, let's hope microsoft can spare some of their 228.000 employees to fix this issue.