Microsoft Translator App - Android Not Translating Voice

Question

Microsoft Translator App - Android Not Translating Voice

Anonymous

Hello,

First question: Has the Microsoft Translator app on Android and/or iOS been discontinued? I can't find anything concrete on this, but the Android app looks to last have been updated in May 2023, and the iOS app in May 2024. I want to know whether we need to find a new solution in our school district going forward, but I can't find any documentation on this. Additionally, official Microsoft documentation seems outdated when it comes to Translator as well, as it still details instructions for the Windows 10 app which has been removed a while ago.

Second question: We have teachers using Chromebooks running the Android app of Microsoft Translator with their students. Just recently, we're getting reports that the voice speech is no longer being translated into the desired language. I confirmed this today while troubleshooting with a faculty member. It still works when starting a conversation from the iOS app. Is there any fix for this? As I mentioned previously, it looks like the Android app in itself is quite outdated, but it was apparently working until very recently.

Any insight on this would be greatly appreciated as I have a lot of teachers who leverage this tool. Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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3 answers

Answer 1

Hi cmc4133,

Good day! hope you are doing well.

I am really sorry to hear that. Since there hasn't been any response, I sincerely recommend that you try creating a support ticket with Microsoft Support directly by following the steps from this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for redirecting you to the related development team. I regret any inconvenience this may cause. At this point, the development team may be the only one that can provide you with the information you require. Hence, I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate this further.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Good morning,

Thank you. I submitted feedback to the email provided on 12/11/2024. It just feels like this app is being left for dead without comment and if that's indeed the case, it would be nice/helpful to get some sort of official word as our district is weighing purchasing new iOS devices because it seems to still be working. But if this app is just going to stop working as the Android version has, that would be a wasteful purchase, plus who knows how long it would even work.

Answer 3

Hi cmc4133,

Thank you for posting in the community. We will be happy to help you.

I understand the inconvenience that has happened to him. According to her description, I have tried it on my part, and I can reproduce the same situation using my Android phone. In this case, I sincerely suggest that you report this issue to the related Microsoft product team, as they are constantly checking customer reviews and feedback. And many of the features are developed and improved based on customer feedback.

I suggest that you report the issue and provide feedback using the following methods:

Post your comments on the Microsoft Feedback Portal, where other members also post comments and vote. It's the platform for us to listen to your voice and improve our product.
Send your feedback to this email address mtfb@microsoft.com.

Please accept my apologies for redirecting you to related development team support, as the moderators in this community have limited resources and permission to verify backend information and get the fast and better assistance we requested.

I appreciate your patience and understanding, and hopefully Microsoft will improve soon.

I hope you have a good day.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator