OneDrive app is crashing every time I open it on iPad

Anonymous
2025-03-20T21:06:01+00:00

My OneDrive app on my iPad Pro 13 (OS 18.3.2) continually crashes. I have reinstalled it over and over, cleared the account settings multiple times and nothing is working. I have tried signing into multiple OneDrive accounts (home, school and work) and the app opens up in a frozen screen for about a minute and then crashes and closes. I have plenty of storage on my ipad and OS is updated.

Microsoft 365 and Office | OneDrive | For business | iOS

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  1. Anonymous
    2025-03-23T23:13:01+00:00

    I have the same problem with my iPad Pro 13 (iOS 18.3.2). Even with the workaround some folders are still empty. No problem on other devices so far.

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  2. Anonymous
    2025-03-24T13:44:12+00:00

    Very stupid and irresponsible replies from Microsoft I said in my mail that the iPad OS version of OneDrive app is having issues, and the staff keeps asking to send him a screenshot and tells me the procedures on iOS (and in other reply, Safari!) I asked him to check this thread for the screenshot I posted and all the replies about the iPad Pro M4 13-inch model, but I wonder if the guy knows how to read.

    Sigh, I shall think about getting used to OpenOffice or Google sheet and Dropbox and stop the subscription, if the service is like that.

    I completely understand how frustrating this situation must be for you, and I truly appreciate your patience. Your concerns are important to us, and we're here to support you every step of the way.

    To investigate further,

    1. Kindly provide a visual representation (screenshot or screen recording) of the issue.

    In the meantime please follow the below mentioned troubleshooting steps,

    Here are some basic troubleshooting steps for OneDrive on iOS:

    1. Check Internet Connection: Ensure your device is connected to a stable internet network.
    2. Restart the App: Close the OneDrive app completely and reopen it.
    3. Update the App: Check for updates in the App Store to ensure you're using the latest version.
    4. Clear Cache: Go to your device settings, find the OneDrive app, and clear its cache.
    5. Check Storage Space: Ensure you have enough storage space on both your device and your OneDrive account.
    6. Sign Out and Sign Back In: Log out of your OneDrive account and then log back in.
    7. Reinstall the App: If issues persist, uninstall and reinstall the OneDrive app.
    8. Reset the App: In the app settings, you can reset OneDrive to its default state (this won't delete your files but will require re-syncing).
    9. Enable Background App Refresh: Ensure that OneDrive is allowed to refresh in the background via your device settings.

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  3. Anonymous
    2025-03-24T16:49:43+00:00

    This may sound crazy… close the app, rotate iPad into portrait mode, then reopen the app. All my files showed up. If I open again in landscape the files are gone.

    Yes it sounded crazy but it actually worked! I have spent at least 6-8 hours troubleshooting this issue and the rotation trick worked immediately!

    Thank you very much for the crazy suggestion!

    Verified working.

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  4. Anonymous
    2025-03-24T18:25:17+00:00

    I tried all that, several times. The only thing that worked (since all the previously mentioned configurations/a settings are met) is to rotate the iPad.

    Isn't this 2025???? Issues like that should've been dealt with back in the 90s.

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  5. Anonymous
    2025-03-24T18:27:28+00:00

    Exactly, this worked!! WOOWWWWWWW, is that lazy, inept programming or what?????? This is an issue I thought we left behind in the 90s.

    Thanks for the simple answer. NOW, how many years will it be till the app is actually updated to include the rotation of a device?

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